AXE027 Cable - Code 39 Error

P

PSc

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I am trying to install an AXE027 cable onto a windows 10 PC with no joy. I have installed the cable and drivers on multiple machines over a number of years so I know that it isn't something I am doing wrong in terms of installing the drivers. I've chatted to tech support and they have seen this error also, but currently don't have a fix, so I am putting it out into the hive mind to see if others have a solution.

Machine details
Dell Latitude 7410 (touch screen laptop)
Windows 10 Education
Windows version: 1909
OS Build: 18363.1139

I have tried uninstalling the drivers completely, un-installing and re-installing the PE6 software and using different ports (both in the docking station I use and directly in the laptop itself) - they all give the same error. I install the pre-installer and that works. I plug in the AXE027 cable and it finds it. I then try to update the driver to the one downloaded either from the picaxe site or as part of PE6 and it gives me a code 39 error.

I have tried uninstalling the USB drivers completely. I've also read about deleting registry keys, but haven't tried that.

Picaxe have said they have heard of this happening with Surface Pros, but not a Latitude.

The interesting element is that our school did have the 2004 version of windows 10 on the laptops, but it was causing all kinds of problems with using the touch screen and interactive boards. The solution was to change to the 1909 build which was stable. When my laptop was on the 2004 build, the AXE027 installed. Now on the 1909 build it doesn't. I know the simple solution is "just go back to the 2004 build", but that was spectacularly unstable.

I have tested the cable on another machine (ironically a surface pro) and it works fine so the cable itself is not damaged.

Any suggestions...?
 
I don't know anything about Windows, but maybe changing the FTDI chip's PID (using FTPROG) to the standard 6001 might do the trick.
It works with Linux.
 
Sadly the FTPROG software doesn't find the AXE027 cable at all on my PC. For reference, this cable works when I plug it into another win 10 laptop, but not on this one
 
On this page it says:

If a USB device is generating the Code 39 error, uninstall every device under the Universal Serial Bus controllers hardware category in Device Manager as part of the driver reinstall. This includes any USB Mass Storage Device, USB Host Controller, and USB Root Hub.

Windows fun....
 
Yes - I had found that page too and had tried that one originally, but with no joy. I have found a solution though. I installed the AXE027 drivers on a different PC which did work. I then installed FTProg on that PC and then it could find the cable. I changed the PID to the standard 6001 using that PC. Promptly the AXE027 drivers stopped working (which is understandable). I then went through the "double install step" procedure that you have to do with an AXE027 cable again and bingo, it found it and started working. I then plugged the AXE027 cable back into my latitude laptop and again did the double install step procedure and it is now working. It doesn't show as an Picaxe AXE027 cable in device manager, but it works and I can talk to the Picaxe chips again which is the important bit.

Many thanks for your help.
 
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