Adam, welcome to the Forum.
Please remember, however, that our clairvoyance skills are quite limited
As Eclectic says, please provide the PICAXE type (e.g. 18X) , the conditions of your testing and code sample.
Also:
Is the PICAXE in a plug-in breadboard? Or a project board? Or a home made PCB?
Your Power Supply? (e.g. 3 AA batteries, quality Bench PSU , nuclear power station?)
Have you used the PWM calculator to produce your frequencies and duties?
How are you measuring the Freq and Duty? Do you have a good 'scope?
How are you connecting the input pins?
Failure from factory is highly unlikely. Obv not impossible. Usual faults are caused by user error including wrong power/power reversed etc.